Anger over Norwegian’s long-haul service

Europe’s third-largest budget airline has apologised to passengers for refusing them water, food and blankets on long-haul flights.

Anger over Norwegian's long-haul service

The flights had only been recently launched, making Norwegian one of the few no-frills carriers to fly long-haul Photo: GETTY

12:48PM BST 18 Jun 2013

Norwegian Air Shuttle described the experiences of passengers on two of its flights from New York to Bangkok as “totally unacceptable”.

On one, from Oslo to New York, a 16-year-old complained that he was “left to freeze” after being unable to pay for a blanket.

A report in the Aftenposten newspaper said the boy had cash but was required to use a credit card to pay the $5 (£3.20) fee.

The complaint came a week after a Thai woman had a cup of coffee taken from her by Norwegian crew members when they discovered that she only had cash and a local credit card with her, neither of which the airline would accept. The woman was unable to buy any food or water for the entire 12-hour journey.

“This is totally unacceptable,” said company spokesman Lasse Sandaker-Nielsen. “Norwegian must ensure its passengers are treated well and we apologise deeply.”

The flights had only been recently launched, making Norwegian one of the few no-frills carriers to fly long-haul. The furthest passengers in Britain can fly on a budget airline is to Egypt, a five-and-a-half hour journey. Aer Lingus, the Irish low-cost carrier, offers a service to New York.

“We are the first to admit that we have had some start-up problems on the long-haul flights,” Sandaker-Nielsen added.

The airline said it is going to review its policy of only accepting credit card payments and will make efforts to improve communication between staff and passengers.

Reactions to the news on social media included a comment from Tor Andre Ljosland that “soon you will also need a credit card to use the toilet.”

Sourced from The Telegraph


Egyptair flight diverted to Prestwick after threat

By Phil Davies |17 June 2013 at 09.28 GMT

 

Five passengers from an Egyptair aircraft, which was diverted to Prestwick on Saturday, have claimed asylum in the UK.

The flight from Cairo to New York with 326 passengers on board was escorted to the Scottish airport by fighter jets, after a note with a threat to set the aircraft on fire was found in the toilet.

Police Scotland said five passengers, understood to be Syrian, claimed asylum and were being dealt with by the UK Border Agency.

They were taken off the aircraft to be questioned by police while it was searched.

But no arrests were made and when nothing was found on board, the aircraft was cleared to resume its journey early on Sunday morning, the BBC reported.

Sourced from Travel Weekly


Fastjet hails ‘momentous day’

By Phil Davies |14 June 2013 at 08.18 GMT

 

Fastjet hails 'momentous day'Fastjet has heralded a “momentous day” in its short history after winning approval to launch international flights from Tanzania to South Africa, Zambia and Rwanda.

The route approvals are described as a major step forward in establishing the first pan-African budget airline network.

But the airline put the launch of domestic routes in South Africa “temporarily on hold” so that it can direct all its efforts towards starting international services as soon as possible.

Fastjet has also signed a memorandum of understanding with Nigeria’s Red 1 Airways to create a budget airline operating within Nigeria and to destinations across Africa.

Chief executive and chairman Ed Winter said: “We remain totally committed to launching the Fastjet brand in South Africa as soon as possible, but given all the time and effort the team has invested over the past months to secure our international route designations, we have taken the sensible decision to prioritise setting up these lucrative and high profile routes first, before turning our attention to launch the Fastjet brand on domestic routes in South Africa.”

He said: “This is a monumental day in Fastjet’s history and brings us closer to our goal of becoming Africa’s first pan continental low-cost airline.

“To date our growth has been inhibited by lack of international routes in our network. We have expended huge effort over the past six months in obtaining these rights and we can only thank the government and population of Tanzania who have lobbied hard to allow us to gain access to the bilateral rights to operate to these countries.

“We will soon announce launch dates for flights to Johannesburg, Kigali and Lusaka from Dar es Salaam.

“We are especially pleased to be launching flights between Dar es Salaam and Johannesburg and we expect this to be a particularly popular route.

“South African Airways has had a monopoly on this route for far too long and we are very keen to offer substantially more affordable fares to customers and further stimulate the potential traffic between these key African cities. This can only have a very positive effect on the critical trade, commercial and tourism industries between South Africa and Tanzania.”

Chief commercial officer Richard Bodin said: “Fastjet is currently planning a huge sales launch activity that will see it offering its customers never-seen-before fares.

“We hope to offer early booking passengers fares as low as $100 (one way excluding government taxes and charges) to and from Johannesburg.

“We have made a commitment to the people of Africa to democratize air travel on the continent and this is another very significant step on that journey.”

Sourced from Travel Weekly


EC to push ahead with plans for ‘single sky’

EC to push ahead with plans for 'single sky'The European Commission is to push ahead with plans for a ‘single European sky’ despite hundreds of flights being disrupted by striking French air traffic controllers in the past two days.Inefficiencies in the way Europe’s air traffic is managed add 26 miles to the average flight, forcing aircraft to burn more fuel and generate more emissions, the commission claims.

The system causes delays and costs airlines and customers 5 billion euros a year.

It wants to centralise air traffic controls, rather than leave each member state to monitor its own skies. The commission says this could triple airspace capacity, cut costs and reduce delays, the BBC reported.

Transport commissioner Siim Kallas told the European Parliament: “The time has come for more decisive action. If we leave things as they are, we will be confronted with heavy congestion and chaos in our airspace.”

Sourced from Travel Weekly


Warning of further Turkey demonstrations

By Phil Davies |11 June 2013 at 08.25 GMT

 

Warning of further Turkey demonstrationsA warning of further demonstrations in cities across Turkey came from the Foreign & Commonwealth Office yesterday.

The caution came ahead of reports that riot police have entered Istanbul’s Taksim Square, where anti-government protesters have been staging demonstrations for almost two weeks.

Hundreds of officers have been using tear gas and water cannon to disperse activists, the BBC reported.

The move comes after Turkey’s prime minister Recep Tayyip Erdogan agreed to meet the protest organisers tomorrow.

The FCO said two major pro-government rallies are due to take place in Ankara and Istanbul on Saturday and Sunday (June 15 and 16) respectively.

“Further demonstrations remain possible in cities across Turkey, week commencing June 10,” it said.

“Police may continue to use tear gas and water cannons to disperse protestors. We advise British Nationals to avoid all demonstrations.”

Sourced from Travel Weekly


Flights cancelled as French ATCs start three-day strike

By Phil Davies |11 June 2013 at 08.24 GMT

 

Flights cancelled as French ATCs start three-day strikeEasyJet is cancelling almost 130 flights a day due to a three-day strike by French air traffic controllers from today.

British Airways, Air France/KLM and Lufthansa also announced cancellations with the German airline listing 125 flights dropped.

The three-day strike is in protest against EU plans to create a single European airspace. Strikes and walk-outs are expected to spread across Europe tomorrow.

Controllers say the Single European Sky (SES) project will affect public safety and their working conditions.

The French unions’ counterparts in 10 other European countries are set to join in the strikes on Wednesday or hold other industrial action in the UK, Austria, Belgium, Bulgaria, France, Hungary, Italy, Portugal, Spain and Slovakia.

EasyJet cancellations today include 17 to and from Nice, 11 to and from Toulouse, and 22 to and from Paris’s Charles de Gaulle airport.

The airline said: “EasyJet and all other airlines operating to and from France have been advised to expect only 50% of normal services, which means we will be required to cancel approximately 128 flights each day.”

The disruption follows Ryanair cancelling 102 flights today and calling on the European Commission and French authorities to intervene to prevent the strike.

The carrier condemned the European Commission’s continuing failure to act on its repeated call for the removal of the right to strike from Europe’s air traffic controllers.

It demanded the commission and the French government intervene to prevent further cancellations and delays on Wednesday and Thursday.

A spokesman said: “It is unacceptable that the skies over Europe are repeatedly closed or flights are delayed by the unjustified strike action of tiny numbers of air traffic controllers.

“These public servants are among the most overpaid and protected in Europe and yet they repeatedly opt for the strike weapon as a first, rather than a last resort.

“We are into the peak summer season in Europe and already the French air traffic controllers are engaged in strike action, which will result in 102 Ryanair flights being cancelled on Tuesday, with many others at risk of disruption.”

He added: “The solution to this problem is simple: remove their right to strike in exactly the same way that air traffic controllers in the USA are prevented by law from striking.

“Until then, it is up to the EU Commission and French Government to ensure there are no further cancellations on Wednesday and Thursday as a result of these unwarranted strikes.”

The industrial action strike is due to continue until early on Friday morning. Eurocontrol warned this morning of “very major delays” across the whole of France.

Sourced from Travel Weekly


Regulator set to approve Delta-Virgin Atlantic deal

By Phil Davies |11 June 2013 at 08.23 GMT

Regulator set to approve Delta-Virgin Atlantic dealDelta Air Lines is expected to secure unconditional European regulatory approval to buy a 49% stake in Virgin Atlantic, allowing it to compete better with rivals in the lucrative transatlantic market.

The European Commission, which is examining the deal as the pan-European regulator, does not see competition problems, three people with knowledge of the matter told Reuters yesterday.

Delta, the second-biggest US airline by revenue, and Virgin Atlantic announced the deal in December, outlining a joint venture to allow both carriers to offer more flights at Heathrow.

The agreement aims to boost Delta’s ability to compete with industry leader United Continental and with American Airlines, whose partnership with British Airways dominates travel between the US and London.

“The European Commission is likely to approve the deal without conditions,” said one of the sources ahead of a formal decision which is due to be issued next week (June 20).

An analyst said the Delta-Virgin joint venture would have about 25% of the market between the US and UK, against the 60% share held by BA and AA joint venture on North Atlantic routes.

Serge Durande at Brussels-based law firm Bird & Bird told Reuters: “The 60:25 (split) must be a major factor in the Commission’s assessment, though it must have also examined competition on the various transatlantic routes affected by the joint venture.

“Clearly the dominance is not on the side of Delta and Virgin and the new entity is bound to inject competition into the market.”

A Commission spokeswoman declined to comment.

Sourced from Travel Weekly


Fastjet executive chairman steps down

By Phil Davies |11 June 2013 at 08.20 GMT

 

Fastjet executive chairman steps downThe executive chairman of Fastjet, the African budget airline backed by easyJet founder Stelios Haji-Ioannou, has stepped down with immediate effect.

Chief Executive Ed Winter will replace David Lenigas on an interim basis until a successor is found for the carrier which started operations last November.

A comprehensive search process led by the Fastjet board of directors is now underway for a non-executive chairman and a further announcement will be made in due course, the airline said.

Fastjet is majority owned by UK conglomerate Lonrho where Lenigas was chairman until September last year.

He said: “I see a very bright future for a low-cost airline on the continent of Africa. Fastjet has the right model to succeed and it almost goes without saying that I wish Fastjet all success.

“I believe that the company has one of the finest airline management teams anywhere in the world. Their considerable early achievements in route development, capacity utilisation, customer satisfaction and community relations pay testament to this.

“This is a time of transition for Fastjet both operationally and in terms of shareholder structure as its major shareholder, Lonrho, is likely to have a new owner in the coming weeks as a result of the current offer for Lonrho.

“It therefore seems to be a good time for me to step down to pursue my other interests and handover the reins as Fastjet moves to the next stage of growth.”

Winter said: “David has stepped down in order to concentrate on his other business ventures and we are very grateful for the invaluable advice and dedication he has given to the company in the past year.

“To ensure continuity in the business, I will be taking on the chairmanship helm until we can find a permanent successor.”

Sourced from Travel Weekly


AirAsia X seeks IPO to raise $370m

By Phil Davies |11 June 2013 at 08.29 GMT

 

AirAsia X seeks IPO to raise $370mAirAsia X, the long-haul arm of Malaysian budget carrier AirAsia, has launched an initial public offering to raise up to $370 million.

The carrier is seeking funds for fleet expansion as it targets buoyant travel demand in Asia-Pacific and looks to step up competition with regional rivals.

The airline, which competes with Singapore Airlines’ Scoot and Qantas Airways’ Jetstar, plans to add 13 Airbus A330s this year and take its fleet to 23 aircraft by 2014.

Founder Tony Fernandes said the listing of AirAsia X indicated that it had been a success, adding that the carrier planned to expand its operations further.

“AirAsia X’s unique proposition lies in their competitive fares and early-mover advantage,” he said.

“We are expanding our group further and this is just the tip of the iceberg.

“The focus in on the sweet-spot flights of 4 to 8, or possibly 9 hours,” he said, indicating that AirAsia X plans to strengthen its position in its key markets in Australia and East Asia.

Sourced from Travel Weekly


France braced for three-day air traffic strike

By Rob Gill,

Around 50 per cent of scheduled flights to and from France are set to be cancelled due to a three-day strike by air traffic controllers.

DGAC, the French civil aviation authority, has advised airlines of the disruption which begins at 06.00 local time on Tuesday (June 11) and will continue until 05.59 on Friday (June 14).

The authority has asked carriers to reduce their schedules by 50 per cent at Paris, Lyon, Nice, Marseille, Toulouse and Bordeaux from Tuesday. Air traffic unions are protesting against European Union plans to change civil aviation rules.

Easyjet said it would have to cancel around 128 flights for each of the three affected days and has already axed services for Tuesday.

The airline said in a statement on its website: “We strongly recommend that if passengers wish to rebook a flight, you should only select flights after the strike period has ended (from Friday June 14 morning onwards).

“The strike situation is fluid and there is still some uncertainty about the impact of the strike on Wednesday and Thursday (June 12-13) – therefore we will take a decision about these flights early next week and will seek to keep passengers informed via this website and email.”

Easyjet has announced details of cancelled flights for Tuesday (June 11) – click here for details. The airline will publish flight cancellations details for the other two days closer to the time.

British Airways said it would cancel at least 90 flights between the UK and France on Tuesday (June 10) out of a normal schedule of 120 services between the two countries.

“British Airways flights to and from France will be affected at Heathrow, Gatwick, London City, Birmingham, Manchester, Bristol and Edinburgh,” said BA in a statement.

“British Airways apologises to all customers for any inconvenience caused by the industrial action which is beyond its control.”

Air France warned that there would be disruption to its services and said it would update its plans based on the latest information from the DGAC. For details, click here.

“Our flight schedule will be disrupted,” said the airline. “We plan to transport all of our passengers booked on long-haul flights to/from Paris.

“Be sure we are doing our utmost to limit the inconvenience this strike action may cause. However, delays and last-minute cancellations are not excluded.

“If you have an Air France ticket to/from one French airport and you plan to travel between June 11-13 on a short or medium-haul flight, we recommend you postpone or anticipate your trip as far as is possible.”

Meanwhile Ryanair has axed 60 flights on Tuesday and will announce details on further cancellations for June 12 and 13 on its website.

“The strike is likely to cause flight delays and possible further cancellations to the remaining flights operating to France and aircraft overflying France between the June 11-13,” said Ryanair.

Sourced by bbt


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