Immigration computer glitch delays travellers entering UK

Travellers using UK airports and seaports faced disruption yesterday following IT issues with UK Border Force computers.

Airport queues

The problems caused long queues for passengers at Heathrow, Gatwick, Stansted and Birmingham while both ports at Dover and Southampton were also affected.

The BBC has reported the problem meant UK Border Force staff were unable to scan passports and were forced to input details manually. Self-scanning booths were also out of action as a result of the glitch.

Non-EU passengers were particularly badly affected and additional staff were brought in to help process the backlog.

However, after Home Office engineers worked throughout the night on the issue it is hoped the problem has been resolved with both Heathrow and Gatwick reporting no problems this morning.

Immigration Minister James Brokenshire said: “The current situation is much improved and we are doing our best to keep waiting times to a minimum during this morning’s busy period.

“We apologise for any delays but security must remain our priority at all times.”

Sourced from TTG Digital


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