New series ‘The Airport’ takes off

A new series following life at Wales’s international Airport will premiere on Wednesday 1st October at 10.40pm on ITV Cymru Wales. Narrated by Eddie Butler, the series follows Cardiff Airport through a pivotal year of transformation under new ownership.

The six-part series, which follows Cardiff Airport throughout 2014, gives viewers a behind the scenes insight into the changes undertaken, the people that make the Airport operate and the airlines that connect Wales to the world.  Cameras have been given access to all areas of the business as staff work hard to ensure the Airport remains open for ‘business as usual’ during the transformation of the terminal building and car parks. Staff training programmes as well as a number of major events are also featured.

Jonathan Hill, Editor English Language Programmes at ITV Cymru Wales, said:

“This has been an extraordinary nine-month project as ITV cameras followed life at Cardiff Airport in perhaps the most crucial year in its history.

“The stakes couldn’t be higher as a new management team set out to bring back the good times. We’ve received unprecedented co-operation from Cardiff Airport which has made for a fascinating series.”

Brett Allen, Producer of The Airport, said: “From the pilots and crew to the check-in staff and the baggage handlers, from the Directors, Managers and technicians, the series provides a unique glimpse into life and work at one of Wales’ key businesses.”

“Narrator Eddie Butler’s distinctively wry style brings a combination of humour and observation that combines to make each episode compelling viewing.”

Debra Barber, Managing Director at Cardiff Airport, added: “2014 has been an exciting yet challenging year for Cardiff Airport; we have listened and responded to what our customers want from their Airport by looking at the whole customer experience and working with airlines to deliver more destinations.

“The series has given us the opportunity to take everyone on the journey with us. By filming the Airport team throughout the year, viewers can see the full array of work undertaken on route development, the terminal, customer service and marketing. No stone has been left unturned as we work to give Wales an Airport to be proud of once again.”

During the series follow Cardiff Airport on Twitter @Cardiff_Airport for behind the scenes photos and to meet the team. Join the conversation using  #TheAirport

Programme synopsis:

Six part fly-on-the-wall documentary following staff and passengers at Cardiff Airport during a busy year of change.

Programme 1: The builders move in to remove a despised Airport landmark, and staff have to manage airline delays on one of the busiest days of the year – only for the fire alarm to force the terminal to be evacuated. The Airport’s firefighters get to grips with their new kit, while the arrival of a new airline brings excitement.

Programme 2: The race is on to dismantle the main security hall and move it to its new location before the first of the morning departures, and hundreds arrive at the terminal building all looking for a holiday bargain at a special travel fair. There’s a long night ahead for the runway repair team, while head of Customer Service Margaret James in on a mission to drive up standards.

Programme 3: There’s car park disruption, as wrongly parked vehicles threaten to delay vital improvement works, and on the runway a small jet with technical problems brings the Airport to a complete standstill. Ground crew have just 25 minutes to get the Barcelona flight turned around and back in the air with new passengers, and the Airport announces another new carrier.

Programme 4: The Queen’s Commonwealth Games baton arrives to a water fanfare, and at the giant BA maintenance hangar there’s a first class welcome for a brand new 777.  Airport Operations Assistant Cristina is left blushing as French rugby fans serenade her at Passport Control, and the never ending battle to keep the airfield free of birds.

Programme 5: Check-in staff deal with an unexpected passenger, and the Spanish Paralympic team fly in ahead of the European Athletics Championships. There’s a problem in the security hall as one of the new scanning machines develops a fault, while building work begins on a new terminal for the NATO summit.

Programme 6: There’s lock-down as the Airport gears up for the biggest event in its history and the arrival of world leaders for the NATO summit. One lucky staff member is asked to step in and meet the Spanish Prime Minister, while a runway ice-bucket challenge brings a moment of light relief.

The Airport: starts on Wednesday 1st October at 1040pm on ITV Cymru Wales

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